Customer Support

Have you graduated from college? That’s great regardless! Your focus now should be on building a solid name for yourself. Kudos!


If you have any questions or concerns, please contact the MyFedLoan assistance staff. The help they offer their customers is second to none.

Customer Support

The most common issue occurs when the money is processed incorrectly. On occasion, you may need to make payments towards your debt in addition to the regular schedule. The user has reportedly paid more in interest because of this, is now in “bad standing” with their debt, and has seen their credit score drop as a result.

MyFedLoan is the place to go if you have any questions:

P.O. Box 69184

Harrisburg, PA 17106-9184


If you have any credit issues, you can get in touch with:

FedLoan Servicing Credit

P.O. Box 60610

Harrisburg, PA 17106-0610


If you’re having trouble, you should call them instead of sending an email. You can attempt this to better serve your customers. Verbal agreements should be written down. Monday through Friday, from 8 a.m. to 9 p.m. EST.

If you need to confirm details about your mortgage or loan, you can print off a “Loan Verification Letter” from “Loan Details” in MyFedLoan. If you need to think things over before taking any action, please do so. Before doing anything, careful thought needs to be provided.